CHAPTER 3 (Tour Operators)

Take Off

1. look at the different packages holidays. what type of holiday are they advertising?
    -There are four differences holidays in the advertising there is Adventure tourism package, family tourism package, historical tourism package, winter tourism package.
2. which holiday(s) would you choose? why?

    -I would like to choose an adventure tourism package. Because I like to play with nature and see the beauty of nature in the world makes me feel relax.
3. have you or has anybody you know ever been on a package holiday?

    -Yes, I have my cousins ever been on a family tourism package holiday to Malaysia
4. why do you think people go on package holidays? think of three reasons. compare your reasons with your partners.

    -The first, because they want to take care of the body from stress so all people have, is to care about enjoying, relaxing and being stress-free. seconds all-inclusive holidays can be both with a group and just with your family as well. joining the group will be an all-new and interesting experience. here you will get to meet many new faces from all over the globe. third all-inclusive packages usually offer plenty of options for recreation, organized activities, and adventures throughout the day for all age groups. These usually consist of comedy shows, musical nights, sports events, pool activities, kids club and more.

Reading

The role of tour operators

Read the article and find the answers.

1. Package holidays are created by tour operators and then sold through the chain of distribution.

    a. What are the components of a typical package holiday?

    b. Who else forms part of the chain of distribution?

    c. How many different types of tour operators are there?

    Answer: a. 1. transport to and from the destination

                       2. transfers between the airport/station/port and hotel

                       3. food and accommodation at the destination

                       4. other services such as a guide or holiday' rep'

                   b. the professionals who bring these elements together to create a holiday are called tour operators. 

                   c. 1. the mass market operator

                       2. Domestic operators

• Language spot

          Asking questions

1. Look at the notes below. They were made by a travel agent who is looking for different types of package holidays to sell

Brochures of tours?

Price includes transfers?

Price includes meals?

Use local hotels?

Accept groups?

Discount for groups?

How much?

Travel agent's commission - how much?

Promotion materials and displays?

Managing budgets?

Recruiting, training and supervising staff?

Meeting profit or sales targets?

Cruise Lines?

Package holiday operators?

2. what were the questions the travel agent asked when talking to a tour operator?

examples

Brochures of tours?

Price includes transfers?

'Does the price include transfers?'

Can you give a recommendation that you think I should visit?

When is the best time to visit this location based on flight fare and accommodation?

Do you ensure I get the best vacation package deal for my budgeted cost and how?

Do you charge separate fees for your services

Are fees all-inclusive or should I be prepared for surprises on arrival

What is your refund policy?

 3. Can you think of any other questions the travel agent might ask?

Answer: Can you give a recommendation that you think I should visit?

When is the best time to visit this location based on flight fare and accommodation?

Do you ensure I get the best vacation package deal for my budgeted cost and how?

Do you charge separate fees for your services?

Are fees all-inclusive or should I be prepared for surprises on arrival

What is your refund policy?

Promotion materials and displays?

Managing budgets?

Recruiting, training and supervising staff?

Meeting profit or sales targets?

Cruise Lines?

Package holiday operators?

Reading

An inclusive tour

1. Look at the map of the Baltics. Read through the tour and connect the cities and other places in the order in which they are visited.

    Answer: Monday in the morning a city tour of Riga visiting the medieval town. Afternoon departure for Tallin with a stop in Parnu. Arrival in Tallinn. check-in at the HotelOvernight at Hotel Domina Ilmarine. Tuesday morning city tour of Talinn, The tour include the Toompea Castle, the Russian Orthodox Cathedral and the Town Hall Square. Wednesday after breakfast, the tour ends with individual departures. Friday arrived Vilnius the capital of Lithuania, check-in at the hotel. Saturday morning city tour of Vilnius, an Afternoon trip to Trakai, the former capital of Lithuania visit to a 14th-century castle.overnight at Hotel City Park. Sunday morning departure by coach to Riga, the capital of Latvia. visit Rundale, visit rundale, a beautiful baroque palace south of Riga. Check-in at the hotel, Overnight at Hotel Radisson SAS Daugava.

2. One of your clients is interested in visiting the Baltics. Look at the tour description and find the following information for the client.

    1. The length of the tour

         Answer: 6 days 5 nights

    2. Departure for the second half of July or beginning of August

        Answer: Guaranteed departure: Friday 2007 July 13th, 2007 and August 3th 2007

    3. What type of accommodation will they have?

        Answer: daily breakfast, 1 welcome drink, transportation by air-conditioned coach, local tour guide, private arrival transfer.

    4. The basic price of the tour

        Answer: from $845 per person double

                                $345 single supplement

    5. How much will the tour cost for one person using a single room?

        Answer: $845 per person

    6. Does the cost of the tour include

        a. all food and meals?

        Answer: just for daily breakfast not for lunch and dinner

        b. entry costs to monuments?

        Answer: cost is borne by themselves

        c. arrival and departure transfers?

        Answer: private arrival transfer only

    7. Will there be a  guide on the tour?

        Answer: yes there it is, local tour guides

• Language spot

Prepositions of time

1. Match the prepositions at, for, in and on with the time expressions on the right.

on Sunday

at Easter

on 10 June

on the weekend

in the afternoon

for six days

at night

at summer

at 4 o'clock

for a long time

on 2007

2. Use the correct preposition (at, for, in, on) to complete the itinerary.

Basically Bolivian Day 01 Arrive at La Paz International Airport. At 21.30h. Transfer to the hotel. check-in, and light supper Day 02 LA PAZ Half-day tour of LA PAZ. try 'saltenas', a Blivian snack that is only eaten in the morning. Afternoon free for shopping. visit a traditional folk music 'pena' at night. Day 03 LA PAZ - LAKE TITICACA Leave after breakfast for the Tiwanaku ruins. for more than 500years Tiwanaku was the centre of American civization. Day 04 LAKE TITICACA Lake Titicaca, the sacred lake of he Incas, is the highest navigable lake in the world. We make an early start at dawn to see the sun come up over the lake.

Customercare
The personal touch
We always call our clients when they are on holiday in Burma so that we can make sure they are happy and change anything that they don't like.
Myanmar Gold representative

Coach tours can be very impersonal, so as the tour guide, I make a big effort to learn each person's name as soon as possible, and by the end of the second day of the tour at the latest.
Scantours representative

1. Have you ever experience a holiday or a visit to a tourist attraction when you felt you received the personal touch?
    Answer: I just holiday in domestic tourism and never go to a foreigner country

2. how can tour operators give the personal touch to tourists before, during, and after their holiday or trip?
        Answer: (I don't get it the word personal touch)

Find out
1. Who are the biggest tour operators in your country or region?
    Answer: Elbar tour and Travel
2. Which are the most popular destinations they offers?
    Answer: Karang Resik, Taman Kota, Taman Dadaha, Agung Mosque
3. which are the new destinations this year?
    Answer: Karang Resik and Taman Kota
4. Do tour operators in your country only sell through travel agents or do they sell direct?
    Answer: sell through agents
5. Are there any specialist tour operators in your country?
    Answer: yes we have
6. What type of specialist holidays do they market?
    Answer: in the Sunday midnight the citizen always held a festival called Mambo, there are served so many culinary and on the weekend there is also a festival called car-free-day

Writing
Describing local tour operations
Use the information you have collected by answering the questions to find out and write a brief description of how to tour operation works in your country.

Tour Operation in Tasikmalaya
The biggest tour operators in Tasikmalaya are Manik Company. There are a number of important providers in our country. including, Garuda Airlines, Fave Hotel, 21 Hotel, etc. The most popular destinations that the tour operators offer every year are Karang Resik. New offers this year include Taman Kota.