CHAPTER 9 (The Airline Industry)

Take Off

1.       Match the word and phrases from the list with the pictures about flying.

b. landing

c. passenger cabin crew

e. take-off

f. security control

g. check-in

h. boarding card

2.  Number the pictures in the right order for a typical flight.

Answer: a. Check-in

                   b. passenger cabin crew

                   c. security control

                   d. boarding card

                   e. take-off

                   f.  landing

Listening
The ups and downs of flying
1. Four people discussing how they feel about air travel. Listen and mark what they like with a tick (√), and what they don't like with a cross (x). If they don't mind, write -.

	Isabel	Alexi	Millie	Gustavo
Traveling to and from airports	√	-	-	-
Checking in	-	x	-	-
Going through security	-	-	x	-
Waiting to embark	-	-	-	-
Boarding when you have not got a seat number	-	x	-	-
Taking off	-	-	√	-
A window seat	-	-	-	√
Landing	-	-	-	-
Waiting for your luggage	-	-	-	x
Travel delays	-	-	x	-

2. Check your answers with your partner, and then listen again if you need to.
3. Listen again and complete these expressions.
    1 I actually love traveling to the airport ...
    2 And I don't mind landing.
    3 I quite like taking off.
    4 ... and then just rising in the air suddenly. I really love it.
    5 I hate the delays.
    6 ... being in the airport all day. I really hate that.
    7 I don't mind waiting to embark.
    8 I hate waiting for luggage.

Language Spot

‘Like or Dislike’

1.       Put the different expressions of ‘liking’ in order from the most positive to most negative.

Answer: a. Really love

b. Love

c. Like

d. quite like

e. don’t mind

f. don’t like

g. hate

h. really don’t like

i. really hate.

2.  We can say I like...or I quite like..., and we can also say I really like. What is the difference?

Answer: ‘I like’ use when you like something properly,
‘I quite like’ has the opposite meaning, you can say it when you like something not that much.

Therefore ‘i really like’ use when you like something very much.

 3.       Now ask your partners how they feel about each stage of flying, especially

·         Getting to and from the airport

·         Queuing at the check-in desk

·         Going through security control

·         Waiting in the departure lounge

·         Taking off

·         Being in the air

·         Landing

Answer:

·           to Kupang, Nusa Tenggara East Eltari Airpost

·           when queuing is quite bored

·           bored

·           bored

·           Nervous, and tried to pray

·           Happy to saw the view, and beautiful scenery

·           Nervous especially when the bad weather

Vocabulary

Air Travel

1.    Fly, flight, flying- use the correct word to complete each sentence.

Answer:

1.    The first powered fly was made by the Wright Brothers in 1903.

2.    Even though flying the safest from of transport, some people are afraid of it.

3.    Modern jet aircraft flight at an altitude of 8,000 to 9,000 meters.

2.    What is the difference between the three words?

Answer:  Fly is to move through the air and the act of flying is called 'flight' therefore flying is moving or capable of moving in the air.

3.    Complete the sentences with a word from the list.

Answer:

1.    The last time I flew, our departure was delayed by over two hours.

2.    Most airports give information about departures and arrivals on TV monitors placed around the airport.

3.    When you check-in, the clerk asks you if you have packed your bag yourself.

4.    You cannot use electrical equipment during either boarding or landing.

5.    Modern navigation system mean that aircraft can land safely at night, in bad weather, and even without pilot.

6.    Even if you have a landing boarding card, some airlines ask to see your passport as well.

4.    Write sentences like this for three of the other words in the list. Ask your partner to complete the sentences.

Answer: 

1. I went by plane to arrive somewhere.

2. He will soon depart his hometown in Jakarta and go to Jerman.

3. The plane accelerated down the runway for takeoff.

Reading

Tourism and air travel

1. Look at the title of the article. What do you think the article will be about? Choose from the following possibilities.

    1. The future of air travel (the answer)

    2. The advantages and disadvantages of air travel 

    3. The incredible places you can fly to if you have enough money 

    4. How to get the cheapest tickets for different flights 

2. Read the article and see if you were right.

3. How many million

    a.  people traveled by plane in 2005?

    Answer: handling over 80million passengers alone.

    b. passengers used Atlanta airport in 2005?

    Answer: over 1,5 billion worldwide in 2005, with Atlanta International

    c. people are employed by the airline industry?

    Answer: more than three million people employed by the world's airlines, or with the 14,000 airports that passengers fly to or from.

4. Find

   1. two advantages of air travel

   Answer: a) Takes responsibility for the designation of these codes, and they can easily be found on the internet.

                  b) Passenger safety is at the heart of all operations, making air travel the safest form of transport by far.

   2. three disadvantages of air travel.

   Answer: a) The skies we fly have begun to look darker than the industry wants to admit.

                  b) Security is now a major problem, especially after the devastating impact of the September 11 terrorist attacks on New York and Washington. 

                  c) A return transatlantic flight can produce up to two tons of carbon dioxide per passenger.

  Find out

 1. What is a carbon offset scheme? How does it work? (Hint-type 'carbon offset scheme' into an internet search engine like google.)

 Answer: A carbon offset is a reduction in emissions of carbon dioxide or other greenhouse gasses made in order to compensate for emissions made elsewhere. Offsets are measured in tonnes of carbon dioxide-equivalent (CO₂e). One tonne of carbon offset represents the reduction of one tonne of carbon dioxide or its equivalent in other greenhouse gases. Carbon offsets are a form of trade. When you buy an offset, you fund projects that reduce greenhouse gas (GHG) emissions. The projects might restore forests, update power plants and factories or increase the energy efficiency of buildings and transportation. Carbon offsets let you pay to reduce the global GHG totals instead of making radical or impossible reductions of your own. GHG emissions mix quickly with the air and, unlike other pollutants, spread around the entire planet. Because of this, it doesn't really matter where GHG reductions take place if fewer emissions enter the atmosphere.

 2. Which air carriers are currently on the US and EU blacklist?

 Answer: US

Listening
Low--cost traditional?
1. Think about the disadvantages of flying with low-cost airlines. In your opinion, what could
traditional airlines do to attract customers back? Exchange your ideas with a partner.
2. Listen to Martin Stanton of the Birmingham College of Food, Tourism, and Creative Studies talking
about the advantages and disadvantages of both types of airline. Tick (√) the characteristics he
mentions for each.
Answer: booking is possible through a travel agent - traditional
         booking is easy through the internet - low-cost
         you can check luggage through to the final destination - traditional
         you have a seat number before you board - traditional
         you have the option of different classes of the seat - traditional
         you can go on the plane first with small children
         the cabin staff are more friendly
         there is more legroom during the flight - traditional

Reading

Revolution in the skies

1.       Look at the logos on the aircraft tail fins. Which airlines are they from?

         Answer: EasyJet.

2.       Are these airlines low-cost (like easyJet) or traditional (like Lufthansa)?

         Answer: these airlines focus on the low-cost easyJet the system upside down, by the arrival of the low-cost carriers.

3.       Make a list of the reason for the current success of low-cost airlines. Read the article and see if you were right.

        Answer: most of these airlines offered similar products at more or less the same price. Some companies concentrated more on short-haul, domestic flights – the sort of flight.

4.       According to the article, which of the following statements ar

        a.       Only true for major airlines?

5. they only sell single tickets.

b.      Only true for low-cost carriers?

        4. they often use less important airports.

      6. they operate long haul-flight

c.       True for both types of airlines?

d.      True for neither type?

3. they offer fress stopovers on long-haul flights.

7. They operate short- and medium-haul flights.

5.   Why are low-cost carriers less likely to be interested in long-haul operations?

Answer: because like mention in the article in Qantas airlines they are famous in their long haul, intercontinental routes, offering free stopovers to make eighteen-hour flights more attractive to customers.

Vocabulary
Low-cost carriers
Complete the sentences with terms from the reading.
1. A less technical name for a low-cost carrier is a budget airlines.
2. A stop over allows you to interrupt a long flight and stay in a city en route to your destination.
3. A short-haul flight is one that does not go further than 1,000 km.
4. low-cost carriers are airlines that offer lows fares for basic services with no 'extras' such as meals on the plane
5. Giving the customer a reference number for a seat on  plane but not a ticket they can hold in their hand is known as paperless ticketing.
6. The fees an airline pays to an airport for using its facilities are known as landing and meals on the plane.
7. The turn around time is the minimum time between a plane landing and taking off.\

Customer Care

Questionnaire tactics

1.       In which of the pieces of advice would you say

Answer:

-Excuse me, I’m doing a survey about air travel.

-Would you mind answering a few questions?

-This will only take five minutes.

2.    How should you finish a questionnaire? What should you say at the end.

       - This is the last question

       - Sorry for bothering your time, thank you, sir, miss.

It's my job

1. Look at the photo of the Javier. Write T (true) or F (false)

    He's Spanish. (F)

    He's pilot. (F)

    He likes working in tourism. (T)

    He knows the secret to working in tourism. (T)